Returns & Refund Policy

At JAK Audio Visual, we want you to be happy with your purchase. If you need to return a product, please review the policy below.

​

Change of Mind Returns

If you have changed your mind about a purchase, JAK Audio Visual may accept the return of the product subject to the following conditions:

​

• The return must be requested within 14 days of receiving the product.

• The product must be unused, in original condition and in its original packaging, including all accessories, manuals and components.

• The product must be suitable for resale.

• A 15% restocking fee will be deducted from the refund amount.

• The customer is responsible for all shipping and return freight costs associated with returning the product to our supplier.

• Any original shipping or delivery charges paid at the time of purchase are non-refundable for change-of-mind returns.

• Products that have been installed, configured, modified, damaged or used may not be eligible for a change-of-mind return.

Some products may be excluded from change-of-mind returns due to their nature, including products that have been specially ordered, customised, configured or supplied specifically for the customer.

​

How to Request a Return

To request a change-of-mind return, please contact us before sending the product back.

Please provide:

• Your order number

• The product you wish to return

• The reason for the return

• Confirmation that the product is unused and in its original packaging

We will review your request and, if approved, provide instructions for returning the product.

Please do not return products without first obtaining approval from JAK Audio Visual.

​

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged on arrival, or does not match what you ordered, please contact us as soon as possible.

These returns are not treated as change-of-mind returns, and the 15% restocking fee does not apply where you are entitled to a remedy under the Australian Consumer Law.

Where applicable, JAK Audio Visual will provide an appropriate remedy in accordance with your rights under the Australian Consumer Law, which may include a repair, replacement or refund.

If a product is confirmed to have a fault covered by the Australian Consumer Law, reasonable return or shipping costs will be handled in accordance with your legal rights.

​

Inspection of Returned Products

All returned products may be inspected before a refund is processed.

If a product returned as a change-of-mind return does not meet the conditions outlined in this policy, we may decline the return or deduct an appropriate amount from the refund to account for damage, missing components or reduced resale value, where permitted by law.

​

Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

For approved change-of-mind returns, the refund will be the purchase price of the returned product less the 15% restocking fee and any applicable non-refundable shipping or return costs.

Refunds will generally be made using the original payment method.

​

Australian Consumer Law

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Our change-of-mind return conditions, including the restocking fee and return shipping requirements, do not apply where they would prevent you from exercising your rights under the Australian Consumer Law.

For further information about consumer guarantees, please visit the Australian Competition and Consumer Commission (ACCC).

​

Contact Us

If you have any questions about returning a product, please contact JAK Audio Visual before arranging the return.

​

JAK Audio Visual
Website: www.jakav.com.au
Email: sales@jakav.com.au
Phone: 1300 880 900